Have you ever wrote a letter of complaint?

poopstains · Post by **poopstains** » Mon Dec 17, 2007 5:16 pm

I wrote a letter of complaint to the main office of my apatment complex, in regards of their sh*tty snow removal methods(they litteraly blow the snow onto residents cars). Now, after delivering it I'm starting to feel like "ugh I've become that guy".

So I was just curious if I really am "that guy" or if others have written letters of complaints to people/anything, and if so concerning what?

Oliver's Army · Post by **Oliver's Army** » Mon Dec 17, 2007 5:25 pm

I once bought a pair of windshield wipers that lasted less than a week before one of them broke.

I dug out the box and it clearly said for defective replacement I needed to send them the defective wiper and another $5 for shipping.

Keep in mind this was like an $8 pair of wipers.

So I went over the irony of this in my head.

If I was to send them the broken wiper AND $5 for shipping it would be at least $8.

I was then currently wiper-less and would be waiting on my FREE replacement (which would cost me 8 bucks to ship) in the interim

So by default I would *still* need to buy another wiper (a pair for $8 ) and I would then have an extra wiper I did not need.

Then I would get a FREE wiper making it now TWO wipers I did not need.

I hammered out a complaint letter to the company pointing out the irony of their defective replacement policy and I sent it along with my receipt.

Nothing else. Just the letter and the receipt.

A week later I received two free pairs of wipers at no charge with no letter of explanation.

tiny · Post by **tiny** » Mon Dec 17, 2007 11:56 pm

Great story.

But Ollie, you ARE 'that guy.'

I wish I had known you were holding before i went out and bought a new set of wiper blades today, though.....

MrSpall · Post by **MrSpall** » Tue Dec 18, 2007 8:01 am

I'm epileptic. I had a seizure shortly after I moved to Fort Wayne, and was told I couldn't drive for six months while the doctors got my meds all straightened out.

I used to ride my bike to the Southgate Kroger to grocery shop. I would wear a backpack to haul things home in after my shopping was complete.

After months of doing this, I was stopped by the security guy at the front door and told that I couldn't take the bag into the store with me. I attempted to explain my situation and he kept cutting me off telling me that the bag wasn't allowed in the store. He then escorted me out of the building. I took the bag off of my back, grabbed the top handle, and walked back in. When he stopped me, I explained that it wasn't a backpack, it was my purse. He wasn't buying it, so I left.

I sent a letter to Kroger that night regarding their policy and how it was effectively stopping me from shopping there. I got a package in the mail a few days later with an apology and a $300 in gift card to Kroger. SWEET!

When I went back in with my gift card, the same security guy was working. I went into the produce aisle and saw a woman carrying the largest purse I'd ever seen (at least twice the size of my bag) and went to get him. I told him to arrest her, but he just ignored me. Spoilsport.

deek · Post by **deek** » Tue Dec 18, 2007 9:13 am

I bought a used Ford Mustang from the dealer at Glenbrook...had it for about a year and literally a day after the original 3-year warranty was up, my fuel pump died. I had it towed to the dealer and basically spent the entire day waiting on it.

When it was done, the bill was over $1,000, which I felt I had no other option but to pay. Later the next day I thought about it, looked over the bill and wrote a complaint letter. They ended up running some diagnostics (that I didn't ask for) and the labor for a couple hundred dollar part was over $500... I did the normal complaint stuff, saying how I was not satisfied and didn't know if I would continue to be a loyal customer, blah blah blah...

Later that evening I got a reply (this was all done via email) and they said that there was something flukey about the warranty and that everything was actually covered, so they credited my card...I was satisfied, but about 5 months later, lost the car to an accident and bought a Chevy truck:)

Krieves · Post by **Krieves** » Tue Dec 18, 2007 8:44 pm

I bought a roll of background paper (I'm a photographer and regular use 9 foot wide seamless paper) from a B and H photo in New York. When the roll arrived it was obviously that something heavy and sharp was dropped on it. The heavy cardboard shipping tube had a nasty dent. Once I pulled out the paper there was ugly crease 2/3s of the way down the roll and it went thru the whole roll. It was ruined.

I called B and H, expecting them to tell me to return the roll and they'd ship my another one. Keep it mind this is 9 foot long roll of paper, shipping costs are almost as much as the paper costs. B and H told me to keep the damaged paper and they overnighted a new roll to me, no questions asked and at no additional costs.

I have bought thousands of dollars of camera gear from them and their service is alway top notch.