my experience with Verizon Wireless moments ago

[adam atherton]

Via live chat.


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Please wait for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience!

A Verizon Wireless online pre-sales specialist has joined the chat. You are now chatting with Shagay

Shagay: Hello. Thank you for visiting our chat service. May I help you with your order today?
You: hopefully. can you answer any questions about my account first?
Shagay: I'd be happy to help you with that.
You: why is it that i can seem to upgrade one phone on my account, but not another?
Shagay: Are both phones eligible for an upgrade?
You: i dont know! everyone at the 800# i've spoken with cant give me a straight answer.
Shagay: You will be able to check the upgrade in My Account under that number and it will tell you when the phone is eligible.
You: it says 5-18-07 for discounted pricing. but why can i seem to get one under my other phone number even though that's been less than 2 years too??
Shagay: You will have to call customer care and the will have to help you with that at 800-922-0204.
You: is there anyone other than retards that work there? that's all i can seem to get.
You: what is it exactly that YOU do?
Shagay: We are a sales department do you need any accessories for the phone that you ordered.
You: how could i have ordered a phone if it's been less than 2 years??
You: you just said i was ineligible?
Shagay: Sorry but you said that you were able to upgrade one phone and not the other one.
Shagay: It is your second statement.
You: no, i said that it SEEMS that i could. i got halfway through the order and this annoying pop up chat came up. i was hoping to get someone that was able to answer questions.
You: that was YOUR second statement. you have yet to.
Shagay: You will have to call customer care at 800-922-0204 we are sales sorry.
You: no, you are sorry sales.
Shagay: Is there anything else I can help you with today?
You: got any good recipes for a steak marinade?
Shagay: No, sorry.
You: then i guess not. i'll let you go so you can not answer other people's account questions.
Shagay: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great day!
You: i doubt that.

[cwallace]

I thought Hand of Poo moved from the Kiosk at the mall to outside sales...I didn't know he was working with the online customer support office...hmm..ya learn something new every day.

Chris