Honda Customer Service
Posted: Tue Nov 27, 2007 12:56 pm
I haven't posted about this because I wanted to see what happened first...
3 weeks ago we found out our 2001 Honda Accord had a cracked engine block (120,000 miles). Unusual, given Honda's reliable reputation, we've owned the car since brand new, it's never overheated, and we've done every scheduled maintenance. Fast forward to yesterday. After speaking with a Honda rep. in California they agreed to pay 75% of the cost of a brand new engine (we asked for 100%, the offered 50%, we met in the middle). Still not pleased that the block cracked, but they definitely stand behind their product. We bought the extended warranty - 100K miles, but it's 20K miles beyond that. Truth is, they didn't have to do anything, but they did. I'm probably still buying a Toyota next time now (I want the FJ Cruiser anyway), but I'd certainly consider buying a Honda too.
3 weeks ago we found out our 2001 Honda Accord had a cracked engine block (120,000 miles). Unusual, given Honda's reliable reputation, we've owned the car since brand new, it's never overheated, and we've done every scheduled maintenance. Fast forward to yesterday. After speaking with a Honda rep. in California they agreed to pay 75% of the cost of a brand new engine (we asked for 100%, the offered 50%, we met in the middle). Still not pleased that the block cracked, but they definitely stand behind their product. We bought the extended warranty - 100K miles, but it's 20K miles beyond that. Truth is, they didn't have to do anything, but they did. I'm probably still buying a Toyota next time now (I want the FJ Cruiser anyway), but I'd certainly consider buying a Honda too.